Contact Us
We value your feedback and want to make sure you have the best possible experience with our online instant games, draw-game tickets, and mobile features. If you need assistance or have questions about your account, please don't hesitate to reach out.
Customer Support Availability
Our customer support team is available 24/7 via phone at 1-844-917-6325 (Monday through Sunday) or by submitting a request using our online form. You can also contact us if you need help with verification or have questions about your account.
Live Chat Support
Unfortunately, we do not offer live chat support for the Michigan Lottery mobile app.
Email Support
You can reach out to our email support team with any questions or issues. Please note that while our team works diligently to respond as quickly as possible, response times may vary depending on the volume of requests.
Help-Centre Access
For answers to frequently asked questions (FAQs), please visit our Help Centre online. The FAQ section covers a range of topics from account verification and game rules to responsible gaming practices.
Verification or Account-Help Support
If you have any issues with your account, such as login problems or password reset needs, we are here to help. Please contact us through the phone number mentioned above (1-844-917-6325) during our operating hours (Monday through Sunday), and one of our representatives will assist you.
Responsible Gaming Assistance
For questions about responsible gaming practices, including deposit limits or self-exclusion options, please call our support team at 1-844-917-6325. We also offer resources for those experiencing problem gambling issues; visit our website for more information on how to access these services.
Technical Support
If you need assistance with troubleshooting your mobile app experience, we encourage you to refer to the FAQs in our Help Centre first or contact us via email. We are committed to ensuring that all users have access to and can successfully use our games.
Complaint or Dispute Guidance
If you experience any issues with your account, game results, or overall user experience, please let us know. Our support team will guide you through the process of resolving the issue as efficiently as possible.
Communication Response Expectations
While we strive to provide timely and accurate responses to all inquiries, please note that response times may vary depending on volume. If your question requires escalated attention due to its complexity or sensitivity, one of our representatives will contact you within 24 hours with an update or resolution plan.
Account-Security Assistance
If there is a concern regarding unauthorized access or account security breach, immediately reach out to us via the phone number (1-844-917-6325) for assistance. Our dedicated team will help mitigate any risk and ensure your account remains secure.
Mobile and Desktop Support Accessibility
Both our mobile app and desktop version offer accessible support through a single contact method, where you can reach out via email for issues or questions about the Michigan Lottery experience on any platform.
Multilingual Support Availability
Please note that our primary language of support is English, but we are committed to assisting all users as best we can. If your native language or preferred method of communication isn't supported by standard methods listed above (phone and written), please use the email address.
Preferred Contact Methods
Choose the support channel most suitable for your issue; our dedicated team is here to provide you with a resolution or direct you towards additional resources if necessary.
